Effective Date: 19 May 2025
At Badalah, we strive to ensure a positive experience for both vendors and customers. As a mediator platform, we facilitate connections and transactions between users, but do not sell, ship, or manufacture any products or services listed on the platform.
Each vendor on Badalah is responsible for:
Accurately describing their products/services.
Clearly stating their individual refund, return, or exchange policy.
Handling refund or return requests directly with the customer.
Badalah encourages all vendors to maintain transparent, fair, and customer-friendly refund policies.
If you are a customer and:
You received a damaged, incorrect, or non-functional item.
Your order was not delivered within the agreed time frame.
The service provided did not match the description.
Please take the following steps:
Contact the vendor directly through the chat or support feature in the app.
If no resolution is reached within 3 business days, submit a support request to Badalah for mediation.
While Badalah is not a party to the transaction, we may:
Review dispute cases upon customer request.
Mediate communication between both parties.
Offer a non-binding recommendation based on evidence provided (photos, chat logs, order details, etc.).
Final decisions on refunds are made by the vendor, unless there is a proven violation of platform rules or local consumer protection laws.
Refunds may be denied in cases such as:
Change of mind after delivery.
Failure to follow product usage instructions.
Custom-made or perishable items (unless defective).
Abuse of refund requests or repeated false claims.
In cases where a refund is approved:
Vendor fees or commissions paid to Badalah are non-refundable, unless the issue is due to platform error.
If your issue remains unresolved, you can request support at:
📧 info@badalah.ae
Please include:
Your order ID
A brief description of the issue
Evidence (e.g., screenshots or product photos)
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