Effective Date: 19 May 2025

At Badalah, we connect customers with independent home business vendors. As a mediator, Badalah does not sell or fulfill orders directly. All cancellations are subject to vendor-specific policies, but the following general rules apply across the platform to ensure fairness and clarity for both parties.

1. Customer-Initiated Cancellations

Customers may request to cancel an order before it is processed or shipped by the vendor.

To cancel:

1. Go to your order in the Badalah app or website.

2. Contact the vendor immediately through the in-app chat.

3. Request cancellation with a reason.

Note: Cancellations are not guaranteed and depend on the vendor’s policy and order status.

2. Vendor-Initiated Cancellations

Vendors may cancel an order in cases such as:

• Product is out of stock or unavailable.

• Delivery is not possible due to external reasons.

• The customer provided incomplete or incorrect order details.

Vendors must notify the customer promptly and provide a full refund if applicable.

3. Badalah's Role

Badalah does not cancel orders on behalf of vendors or customers, but may:

• Review and mediate unresolved disputes related to cancellations.

• Take action against vendors who repeatedly cancel confirmed orders without valid reasons.

• Encourage timely communication to avoid unnecessary cancellations.

4. Cancellation Fees

• Vendors may choose to apply a cancellation fee if the item is custom-made or has already been partially prepared.

• Any such fee must be clearly disclosed in the vendor’s policy.

Badalah does not charge any cancellation fees as a platform.

5. Non-Cancellable Orders

Orders may not be eligible for cancellation if:

• The item has already been shipped or delivered.

• The product is custom-made, perishable, or labeled as final sale.

• The vendor’s policy explicitly states that cancellations are not accepted.

6. Need Assistance?

If you were unable to cancel an order through the vendor and need support, please contact:
📧 info@badalah.ae
Include your order ID and a brief explanation.