Effective Date: 19 May 2025

Badalah (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal data when you use the Badalah mobile application or website (the “Platform”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name, email address, phone number

• Business registration/license information (for vendors)

• Delivery address (for consumers)

b. Usage Data

• Device type, IP address, browser type, operating system

• Pages visited, time spent, app features used

c. Transaction Information

• Product purchases, order history, payment status

d. Location Data

With your permission, we may collect approximate location to improve user experience and show nearby vendors.

2. How We Use Your Information

We may use the collected information to:

• Create and manage user accounts

• Facilitate communication between buyers and sellers

• Process transactions and send confirmations

• Improve the performance and user experience of the Platform

• Prevent fraud and enhance security

• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Service providers (e.g., payment processors, email/SMS platforms)

• Vendors (only when necessary to fulfill your order)

• Legal authorities, if required by law or to protect legal rights

4. Data Security

We use industry-standard encryption and security protocols to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access and correct your personal data

• Request deletion of your data (subject to legal and contractual obligations)

• Withdraw consent for marketing communications at any time

6. Cookies and Tracking

We use cookies and similar technologies to analyze traffic and enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our Platform may contain links to external sites or services. We are not responsible for the privacy practices or content of those third parties.

8. Children’s Privacy

Badalah is not intended for children under 18. We do not knowingly collect data from individuals under this age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date. You are encouraged to review it regularly.

10. Contact Us

For any questions regarding this policy or your data, please contact us:
📧 info@badalah.ae
📍 Dubai, United Arab Emirates